Pratt & Whitney - HMI Metal Powders

CUSTOMER SERVICES

Scoring Points

Blank = Not Applicable

Category

How satisfied are you with the following issues?

Score

Quality

Product quality

Responsiveness to quality problems identified

Resolution of quality problems

Delivery

On-time delivery

Correct order quantity

Correct order items

Lead times relative to meeting your business needs

Price

Price competitiveness

Price consistent with product value

Customer Service

Customer representative responsiveness

Customer representative politeness and understanding

Customer representative knowledge level

Customer representative accessibility

Quote and ordering process

Technical support

Delivery support

Please add any other comments regarding where we could improve:

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Thank you!

Please print form and mail to:

Pratt & Whitney - HMI Metal Powders
2395 Main Street
Clayville, NY 13322